How we handle your personal information.

Daintree Consulting respects your privacy and is committed to handling personal information responsibly. Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and other applicable Australian laws and professional obligations.

1. Who we are

In this policy, “Daintree,” “we,” “us” and “our” refer to Daintree Consulting and its associated personnel.

This policy applies to personal information collected through our website, telephone and email communications, appointments, professional-service engagements and other interactions with us.

2. What personal information we collect

The personal information we collect may include:

• Your name, position, organisation and contact details
• Appointment, enquiry and communication records
• Identification and verification information where required
• Billing, payment and transaction information
• Taxation, accounting, payroll, superannuation and financial records
• Information about directors, employees, contractors, beneficiaries or related parties
• Professional, business and employment information
• Website usage, device, browser, IP-address and cookie information
• Any other information you provide or authorise us to collect

Depending on the engagement, some information may be sensitive information under Australian privacy law. We only collect sensitive information where it is reasonably necessary and permitted by law, including where consent has been provided or another lawful exception applies.

3. How we collect information

We may collect personal information:

• Directly from you through forms, calls, emails, meetings and appointments
• From your authorised representatives, employer, advisers or related entities
• From accounting, payroll, taxation and business systems you authorise us to access
• From government agencies, regulators and publicly available sources where lawful
• Automatically through website cookies, analytics and similar technologies
• From service providers or referral partners where you have authorised the disclosure

Where practical, you may interact with us anonymously or using a pseudonym. However, we may be unable to provide particular services without sufficient identifying information.

4. Why we collect and use information

We may collect, hold and use personal information to:

• Respond to enquiries and arrange appointments
• Assess whether our services are suitable for your requirements
• Provide accounting, taxation, bookkeeping, payroll, advisory and related services
• Prepare reports, returns, financial statements and engagement deliverables
• Communicate with clients and authorised representatives
• Verify identity and comply with legal, regulatory and professional obligations
• Manage billing, payments, records and client relationships
• Operate, secure, maintain and improve our website and systems
• Manage risk, complaints, disputes, insurance and legal claims
• Send service communications and marketing where permitted

We may also use personal information for another purpose where you have consented or where the use is otherwise permitted or required by law.

5. Disclosure of personal information

We may disclose personal information to:

• Our directors, employees, contractors and authorised representatives
• Your authorised representatives and professional advisers
• Accountants, auditors, lawyers, insurers and specialist consultants
• Technology, cloud-hosting, CRM, communications and data-storage providers
• Payment, identity-verification and security providers
• Government agencies, regulators, courts and law-enforcement bodies where required
• A successor or prospective purchaser in connection with a lawful business transaction
• Other parties where you authorise the disclosure or the law permits it

We do not sell personal information to third parties.

6. Overseas processing and disclosure

Some technology and cloud-service providers used by Daintree may store or process information outside Australia, including in the United States and other countries in which those providers or their subcontractors operate.

Where required, we take reasonable steps to ensure overseas recipients handle personal information consistently with applicable Australian privacy requirements. Privacy protections and legal requirements in other countries may differ from those in Australia.

7. Website analytics and cookies

Our website may use cookies, pixels, analytics tools and similar technologies to operate the website, remember preferences, understand website usage, measure marketing performance and improve visitor experience.

These technologies may collect device identifiers, IP address, browser details, pages visited, referring websites, approximate location and interaction data. You can control cookies through your browser settings, although disabling some cookies may affect website functionality.

8. Marketing communications

We may send relevant updates, invitations or marketing communications where you have consented or where otherwise permitted by law. You may opt out at any time by using an unsubscribe link or contacting us.

Opting out of marketing will not prevent us from sending essential communications relating to appointments, engagements, security, legal requirements or services you have requested.

9. Data security and retention

We take reasonable administrative, physical and technical steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

No internet transmission or storage system is completely secure. If we become aware of an eligible data breach, we will respond in accordance with applicable legal requirements, including notifying affected individuals and the Office of the Australian Information Commissioner where required.

We retain personal information for as long as reasonably required to provide services and satisfy taxation, accounting, legal, regulatory, insurance and professional-record obligations. When information is no longer required, we take reasonable steps to securely destroy or de-identify it, unless retention is required by law.

10. Access and correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

We may need to verify your identity before processing a request. In limited circumstances permitted by law, we may refuse access or correction. If that occurs, we will generally provide written reasons and explain available complaint options.

11. Privacy complaints

If you have a privacy concern, contact us using the details below. Please provide enough information for us to understand and investigate the matter.

We will acknowledge and investigate complaints within a reasonable period. If you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner at www.oaic.gov.au .

12. Third-party websites

Our website may link to external websites and services. Daintree is not responsible for the privacy practices or content of those third parties. You should review their privacy policies before providing personal information.

13. Changes to this policy

We may update this policy to reflect changes in law, technology, our services or information-handling practices. The updated version will be published on this page with a revised “last updated” date.